FAQ

What is the return policy?

At Sevora, our goal is to offer you top-notch products and exceptional customer support.

RETURNS

Accept returns for defective products only

EXCHANGES

Not accepted

Your satisfaction is our priority, and that's why we have 7-day return guarantee in place.
What are the refund rules?

Every purchase from a customer has a 7 day-return guarantee post arrival of their product.

However once once 7 days are up past the arrival of your purchase you are not allowed to request a refund.

For a refund request you must send it through out refund request page and give a reason and picture.

Refunds are only validated or accepted if one of the following reasons is listed:

RETURNS

Accept returns for defective products only

EXCHANGES

Not accepted

Refund if Package lost

Refund if items damaged

Refund if no delivery in 35 days
When will I get my order?

Orders are usually processed in 1-2 business days.

Orders are usually shipped and delivered in 7-14 business days.

You can expect majority of our products to arrive in 8-16 business days.

(NOTE: some products may take longer, check the description of each product to make sure)

Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured from over 150+ large corporations across China and Hong Kong.

We carefully select our manufacturing partners to ensure our products are high quality and a fair value consistently.
How much does shipping cost?

We are pleased to offer Free Standard Shipping on orders over $50 USD.

Orders under $50 USD will have a $3.90 USD Shipping cost in checkout.