Refund policy

Return & Refund Policy

At Sevora, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have 7-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy

Sevora Life does not offer Cancellations, once you've ordered you cannot cancel, however if you aren't pleased with your order once it arrives, you are able to request a refund. For more info please take a look at our Return policy.

Return Policy

We provide a 7-day return window.

To start a return, email us within 7 days of delivery, providing your order number and return reason. Our team must approve all returns before you ship the product back. Items must be returned in their original packaging. Include your order number and shipping name in your return package to facilitate prompt processing.

Upon receiving your return, we may take up to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 40 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and successful refund, please contact your financial institution.

All refunds are processed in CAD/USD ($CAD/USD) as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items

Our suppliers in China & Hong Kong ensure packaging the products preventing damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.